Our Response to COVID-19

Update (3/26/2020 at 12:00 PM):

Due to the COVID-19 outbreak, we have temporarily closed our clinic doors for our typical face-to-face therapy sessions, but did you know that Kid’s Creek has been offering teletherapy since early 2019? With teletherapy, consultations and therapy sessions are conducted remotely via a computer with high-speed internet. Kid’s Creek is offering Speech Therapy, Physical Therapy, and Occupational Therapy – all through an online platform – and most insurance covers these online sessions.

Kid’s Creek Therapy will remain closed until local authorities determine that it is safe to reopen. In the meantime, we are excited to use teletherapy as a way to get to know your child and their needs better! Learn more about teletherapy here.


Update (3/16/2020 at 9:00 PM):

Dear families and friends,

I am personally sending you an update to let you know that we have made the difficult but necessary decision to close Kid’s Creek Therapy for in-clinic visits for the next two weeks, beginning tomorrow, Tuesday, March 17. As you may be aware, Governor Kemp issued a public health emergency for the State of Georgia on Saturday. With his prompting, in addition to the guidelines being issued by the CDC for social distancing (no closer than 6 feet), we feel it is in the best interests of the children we work with and the families that we serve to take this action. 

Our plan at this time is to re-open on Monday March 30, pending evaluation of the situation and current health notices that will be available at that time. We will be in touch with you again prior to that date to confirm our re-opening. 

Our therapists are reaching out to families individually to inquire if they are interested in doing speech therapy through teletherapy means. Teletherapy is not appropriate for all our clients, but your therapist will know if this is a good option for your child. Teletherapy is face-to-face therapy using a computer application over the internet. By using teletherapy, your child’s therapist can continue to work toward goals and objectives during this time. Currently, OT and PT have not been cleared in the State of GA with private insurers for teletherapy. State-wide organizations are working quickly to change that limitation based on current national emergency provisions. If a change is made and OT or PT therapy services become an option through teletherapy, your therapist will contact you and let you know. 

We will keep in touch and wish you all health and well-being! 

Melanie McGriff
Owner/Executive Director


Update (3/13/2020 at 8:00 AM):

Dear families,

Many schools are taking precautions related to COVID-19/coronovirus concerns and closing. Until there is an immediate concern in our area or identifiable health concern for our patients, Kid’s Creek will remain OPEN. We are depending on the guidance of the local health department and the CDC in our decisions at this time. We take this situation very seriously. 

Since we are a small facility and work with children one-on-one, we have a low risk of transmission possibility. Currently, if all of our therapists had a session at the same time we would have a max of 28 people (plus the waiting room) in our entire facility. As you know, during our sessions, therapists are in individual rooms with children and typically no more than 4 people in a shared space. We have taken the extra measure of closing our ball pit in the gym.

All this to say, Kid’s Creek is OPEN at this time until further concern warrants other consideration. As indicated in our previous notice, teletherapy options are available for those patients who would be appropriate for that means. Please discuss this directly with your treating therapist.

Thank you,
Melanie McGriff
Owner/Executive Director


Original Post: March 11, 2020

I wanted to personally reach out to clients and their families to address what we are doing to protect your health. We are taking the spread of the COVID-19 virus very seriously. As a business that is all about the health, safety, and development of kids and families, we have implemented policies with our employees as well as operational policies to create and maintain an environment that is as safe as possible for employees and clients:

  • A rigorous, ongoing daily sanitizing of all surfaces and equipment
  • Beginning all therapy sessions with patients and therapists washing hands for at least 20 seconds
  • Making hand sanitizer readily available in several points throughout our facility and encouraging frequent use
  • A health policy that any employees that feel ill or have symptoms such as fever, cough, or shortness of breath seek medical care as needed, and not present to work until they are well and have been without symptoms for a minimum of 48 hours
  • We are taking the added precautions of cleaning hard surfaces in the waiting room area every two hours since this area gets extra traffic.

Our staff is following the guidelines as set out by the Centers for Disease Control. We ask that:

  • Parents and children refrain from coming to our facility if they have any symptoms such as fever, cough, or shortness of breath. We ask that they not enter until they are well and have been without symptoms for a minimum of 48 hours. Please seek medical care as needed.
  • Parents and children to refrain from coming to our facility for two weeks after traveling outside of the country or state.

Please be assured that we at Kid’s Creek Therapy are closely monitoring the situation and that our top priority is always the safety of your family, children, and our employees.

We understand that everyone is in a different place when it comes to what is the best response to the virus. Even though we believe the risk is low at this time, we want to prepare in case the situation becomes critical. I’m sure that by now, you have read about the personal preventative actions that you can take to protect yourself and your family.

If you should fall ill, due to COVID-19 or even the common cold, we ask that you call our office and either reschedule your appointment or ask about teletherapy services. Teletherapy is not appropriate for all our clients, but your therapist will know if it is a good option for your child. Teletherapy is face-to-face therapy using a computer application over the internet. By using teletherapy, your child’s therapist can continue to maintain progress even during illness.  

Be well,
Melanie McGriff, Owner/Executive Director

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